Due to the nature of custom buttons, all orders are non-refundable/returnable. However, if an error has been made by Just Buttons we will re-run your order at no charge. It is important that you open and review your order as soon as it is received. Just Buttons must receive notice of an issue within one week of delivery of the items.
Just Buttons will not re-run orders due to customer errors this includes but is not limited to, typos, spelling errors, misunderstanding of size, incorrect file submission in accordance with our graphic guidelines ie pixelated files, small/blurry type, duplicate orders, misunderstandings of turnaround time stated on justbuttons.org, color variances within four-color (CMYK) standards, disregard for bleed and die-cut areas within stated limits available in our graphic guidelines, and undeliverable packages.
Other errors that customers are responsible for include blank submissions, borders, incorrect image orientation, crop marks, hard to read text (extra small fonts/display fonts), missing fonts and images, missing logos, mini images, images that are not full-bleed, colors that are out of gamut, designs that are outside of our stated safe zone and pixelated files, files that are flattened with the guidelines still visible.
Just Buttons will not re-run orders due to variations in parts that do not affect the product's functionality. These variations include but are not limited to style or placement of pin or magnet, variations in materials used, and packaging methods or materials used.