Our online button designer software only allows .jpg and .png files. If you have access to graphic design software you can easily re-save your image as .jpg or .png. If you do not have access to software send an e-mail to firstname.lastname@example.org with the image you would like to use attached. Once we receive the image we will have our designer convert the file and send it back to you for use on our website.
Another reason some files do not upload properly is because they are too large, either dimensionally and/or MB. If this is the case and you have access to design software resize your image slightly larger than the button you will be creating. Make sure that the image is 300 DPI. For instance if you are creating a 3" button, you may want to save your image with a width of at least 4" at 300 DPI that way you can re-size your button on the screen without loosing image quality and maintaining a nice bleed area. If you do not have access to design software please send an e-mail to email@example.com with the image you would like re-sized and we will have our designer re-size the image and e-mail it back to you. Graphics uploaded into our design software should not exceed 2MB.